SHIPPING & FAQS

FlowSurf Delivers World-Wide

We offer Free Shipping to Australia, Europe, Indonesia, Japan, New Zealand, United Kingdom, The United and the rest of the world! 

Items shipped may be subject to import duties and taxes applicable to your country or country you are shipping to. Customers are solely responsible and liable for any duties, GST or VAT that are specific to their country. It is recommended that you contact your local customs office for further information.

Here are our latest expected delivery times

The United States: 9 – 16 business days

Europe: 5 – 9 business days

EFTA States: 7 – 14 business days

Canada: 5 – 12 business days

Australia: 5 – 8 days

New Zealand: 5 – 18 business days

Japan: 7 – 20 business days

Rest of the world: 14 – 26 business days

As our stock is spread out over multiple warehouses, for orders with more than one item, your items may be sent separately.

All prices on the website are in AUD Currency

Please note that local banks may charge currency conversion fees that may vary between banks and countries.

Interested in selling FlowSurf products in your store?

We’re stoked to talk about a partnership with you. Send us an email to hello@flowsurf.co and we’ll get the conversation started!

Please include the following details in your message:

• Store name, physical address and/or website
• Store social media links: Instagram, Facebook, etc.
• Initial order volume desired (# of units)
• Which FlowSurf products are you interested in carrying?
• Names of 3-5 brands you currently carry

We’ll review your application and get back to you within 2-3 business days. Cheers

Unwanted Items – We do not refund change-of-mind purchases or offer exchanges on orders. If you would like a different size or colour, please place a new order (for the original item, you might like to gift it or list it for sale)

Defective Items – Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received.

If you notice an issue on the products or anything else on the order, please contact us before returning your item by submitting a problem report. You can do this by emailing hello@flowsurf.co! explaining what the problem is and attaching an image.

We will replace and reship misprinted/damaged/defective items at our expense.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).

Lost In Transit – For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

PLEASE NOTE: IT IS THE CUSTOMER’S RESPONSIBILITY TO REVIEW ALL SHIPPING AND RETURNS POLICIES BEFORE PURCHASE AND THEREFORE AGREE TO THESE TERMS WHEN ORDERING FROM FLOWSURF.CO